Cookie Policy
Definitions
This Policy contains the following definitions used throughout:
| Terminology | Meaning |
| Healthspan | Healthspan Limited and its affiliates and subsidiaries from time to time. |
| The Policy | The Cookies Policy. |
| Personal Data | Any information which is related to an identified or identifiable natural person. |
| Site / Website | Healthspan Website: www.healthspan.co.uk Healthspan Elite Website: www.healthspanelite.co.uk & Healthspan Elite New Zealand: www.healthspanelite.nz |
Introduction
Healthspan uses cookies, which amongst other things, help us to improve your experience on our Site, and to make sure you get a seamless service. We store cookies to hold items in your basket or to make filling out forms easier. Here’s some more details about what cookies we are using, how we are using them, and how cookies impact your online journey with us:
What is a cookie?
Cookies are small text files that are placed on your browser by websites that you visit. They can do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving your user experience. They can also help to ensure that the adverts you see online are more relevant to you and your interests.
Cookies are used by nearly all websites and do not harm your system.
How do we use cookies?
We use cookies to track your use of our website. This enables us to understand how you use the site and track any patterns with regards how you are using our website. This helps us to develop and improve our website as well as products and / or services in response to what you might need or want.
A cookie can fall in one of the following categories:
Essential cookies - these cookies, also regarded as first-party cookies, are set by us and are required for the website to function to allow you to shop, and might include determining if a user can access a secured area of the website, adding products to your shopping basket and allowing the website to identify and remember what products you have added to your shopping basket. Without these cookies, you will be unable to use our Site.
Non-essential cookies - these cookies allow enhanced functionality or improved experience but are not essential to the basic functionality of the website. These can include analytics tracking that helps us understand how our Site is being used, detect issues with user experience and collect data that helps us improve the Site during your visit. Over time these cookies can also allow us to provide a more personalised experience and assist us in identifying the needs of our customers.
Third party/social cookies - these cookies along with social media pixel cookies are set by a website other than our website and used to personalise any advertising we do in social media channels such as Facebook, and to make them more relevant.
Cookies can also be categorised as persistent or session cookies, in terms of their retention period:
Persistent cookies - these cookies remain on a user's device for the period specified in the cookie. They are activated each time the user visits the website that created that particular cookie. These cookies can remain on a user’s device for a period that ranges between a number of days and a number of months, or can be dropped on the device permanently.
Session cookies - these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.
What is Local Storage?
Local Storage is similar in purpose to Cookies and introduced in more recent browsers. Data that previously would have been stored in a cookie (a text file on the user’s computer) is instead stored in the browser, which is more secure and better optimised for modern web applications.
Use of cookies by Healthspan
For more details on all the cookies that Healthspan uses, please click here.
How to change your cookies settings
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.
Find out how to manage cookies on popular browsers:
To find information relating to other browsers, visit the browser developer's website.
To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.
Please be aware that unless you have adjusted your browser settings so that it will refuse cookies, our system will issue cookies when you log on to our Sites. Please note that if you refuse to accept certain cookies, some of the functions on our Sites, such as adding a product to a basket or trying to purchase a product online, may not work.
If you have any questions about the cookies that we use, feel free to email us at customercare@healthspan.co.uk.
Updates to this policy
Healthspan reserves the right to update this policy in line with current legislation and best practices.
Last amended date: 15/03/2023
Use of cookies by Healthspan
| Essential Cookies | ||||
|---|---|---|---|---|
| COOKIE | NAME | PURPOSE | TYPE | EXPIRY |
| ASP.NET | ASP.Net_SessionId | Provides the identifier to maintain the asp.net session state for the current web site and for all territory URL’s below the main domain name. | Session | End of Session |
| App.Authentication | Provides the identifier used to maintain the user authentication state for the current session. | Session | ||
| App.Session | Provides the identifier used to maintain the session state for the current session. | Session | End of Session | |
| App.CookieConsent.0-%2F | Storage of cookie consent preferences | Persistent | 90 Days | |
| PayPal | akavpau_ppsd | These cookies are required by PayPal payment provider. | Session | |
| ts | Persistent | 399 days | ||
| ts_c | Persistent | 399 days | ||
| Non-Essential Cookies | ||||
|---|---|---|---|---|
| COOKIE | NAME | PURPOSE | TYPE | EXPIRY |
| ASP.NET | App.Persistent | Persistent cookie used to maintain a basket between sessions belonging to the same Channel. This cookie is optional and will only be created if the remember basket functionality is configured and enabled. | Persistent | 30 days |
| App.PersistentUser | Provides the ability to remember basic user information such as first name and last name. This is an optional cookie and is only used if the Persistent User feature is enabled. | Persistent | 30 days | |
| App.RecentlyViewedProducts | Provides the ability to remember recently viewed products between sessions. This is an optional cookie and is only used if the recent viewed products functionality is enabled. | Persistent | 30 days | |
| App.SaveForLater | Provides the ability to remember save for later products between sessions. This is an optional cookie and is only used if the save for later functionality is enabled. | Persistent | 180 days | |
| YouTube | VISITOR_INFO1_LIVE | Enables YouTube videos | Persistent | 179 Days |
| YSC | Enables YouTube videos | Session | End of Session | |
| Talkative | talkative_ecs__eu__74fa3c94-f960-49be-8f25-ec3b5daf8f26__push_prompt_dismissed | Enables live chat functionality | Persistent | 364 Days |
| talkative_ecs__eu__74fa3c94-f960-49be-8f25-ec3b5daf8f26__push_prompt_dismissed | Enables live chat functionality | Persistent | 365 Days | |
| talkative_ecs__eu__74fa3c94-f960-49be-8f25-ec3b5daf8f26__widget_is_controlled_fullscreen | Enables live chat functionality | Persistent | 364 Days | |
| talkative_ecs__eu__74fa3c94-f960-49be-8f25-ec3b5daf8f26__widget_is_controlled_fullscreen | Enables live chat functionality | Persistent | 365 Days | |
| AffiliateCode | Provides the ability to store an affiliate code on an order if the user clicks on a link that contains an affiliate code in the query string. | Persistent | 30 days | |
| c_user | This cookie contains the user ID of the currently logged in user. It allows audience building for paid activity to retarget/exclude. The lifetime of this cookie is dependent on the status of the 'keep me logged in' checkbox. If the 'keep me logged in' checkbox is set, the cookie expires after 90 days of inactivity. If the 'keep me logged in' checkbox is not set, the cookie is a session cookie and will therefore be cleared when the browser exits. | Persistent | 90 days | |
| datr | The purpose of this cookie is to identify the web browser being used to connect to Facebook independent of the logged in user. This cookie plays a key role in Facebook's security and site integrity features. | Persistent | 2 years | |
| fr | This cookie contains encrypted Facebook ID and Browser ID data, which is used purely for advertising purposes. | Persistent | 90 days | |
| Feefo | feefoUserId | This cookie is used for ROI (Return on Investment) tracking. | Local Storage | |
| feefo.translations | Static text used on the widgets (translated into browser locale). | Local Storage | ||
| feefo.translationsUpdatedAt | Meta data about translations. | Local Storage | ||
| feefotest | This is added and immediately removed and is used to check if local storage is writable. | Local Storage | ||
| feefo.snippets-flag. {uuid} | This cookie is used to repeat sentiment flagging. | Local Storage | ||
| helpful_uuid | This cookie allows you to rate a page as helpful. | Persistent | 10 years | |
| Problem_uuid | This cookie allows you to rate a marking sentiment as not helpful. | Persistent | 10 years | |
| feefo.example-retail-merchant.helpful_uuid | Used to stop user marking helpful twice. (Applies same for feedback and media). | Local Storage | ||
| Sentisum_session | This cookie allows widget interaction tracking. | Persistent | 15 days | |
| __cfduid | Added by Cloudflare to every request. This cookie is "used to identify individual clients behind a shared IP address and apply security settings on a per-client basis". In other words, it allows for banning an abusive bot behind a NAT (Network Address Translation), while still allowing another client behind that same NAT to access our site (either based on a captcha challenge, or traffic heuristics). | Session | ||
Summary of the above from Feefo: Random ID based user identification for:
| ||||
| Google Ads | gcl_aw | This cookie is used for marketing, personalisation, and analytics purposes, and will be stored when a user clicks an ad and will capture click ID information. It will be used to attribute the conversion when the user finally converts. The global site tag doesn't capture anything other than the gcl id, when AdWords is configured through global site tag. Additional data is collected for each product enabled through the global site tag (GA, AW remarketing, DCLK). | Persistent | 90 days |
| Universal Analytics (Google) | Google _ga | These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited. | Session | |
| Google _gali | ||||
| Google _gat | Read Google's overview of privacy and safeguarding data | Persistent | 10 mins | |
| Google _gid | ||||
| Google _gat_Uaxx | ||||
| _dc_gtm_UA-98469068-3 | This is a cookie used by Google Tag Manager to control the loading of a Google Analytics script tag. | Session | ||
| Google CM (Floodlight) | DSID IDE | These cookies allow conversion counting to report on paid activity KPIs. It also allows audience building for paid activity to retarget/exclude. Preferences can be changed at https://adssettings.google.com/authenticated | Persistent | 180 days |